After about a year of never getting structured feedback from my classes my brain turned on and I had the good sense to the send a thank you email to my attendees and inserted the feedback questions with a request that they respond with the answers.
The first two came back pretty much, "It was great and I learned what I wanted." The third one was completely different and it is a perfect example of why it is important to give honest feedback especially when you are disappointed with the result.
With this student we did not find an easy way to solve one of her particular issues in the class and the topic was left at that. When she sent me the feedback a week later she mentioned disappointment that her problem had not been solved in a way that simplified her process.
This was not an attack on me as a teacher; it was honest feedback and that is how I took it. Now what was I going to do about this problem? I do not want anyone to walk away disappointed from my workshops, so as soon as I read her comment I searched for another solution. AND I found one.
When she implements the new solution and it saves her time, I expect she will think good thoughts about me and that will make her more likely to recommend me. If she had not sent me that feedback I would not have learned new options that will benefit future clients and she would not have a convenient solution.
If you are not currently asking for feedback in your business look for ways to start. Be sure to act upon the negative comments if you can. I may not have found a solution to her problem, but I think she would have still felt a little better even if I had come back to her and said, "I tried X, Y and Z and still can not make it work."
When asked for feedback be as honest as possible. If it was great, let them know. If the product or service lacked something and several people are saying it, changes are likely to be made.
Until next time…
Have a great day,
Check out my upcoming workshops here!